How long has LA Design Furniture been in business?

Since its establishment in 2002, LA Design has extended its clientele from Southern California to numerous countries worldwide.

What type of guarantee comes with the product?

For further details, please refer to our Terms and Conditions. To obtain additional information, feel free to contact us via email at ladfurniture@gmail.com or reach out to us during our operating office hours at (626) 839-6338.

What type of furniture does LA Design Furniture sell?

LA Design provides an extensive collection of trendy contemporary, modern, and transitional furniture. Our offerings include elegant living room, bedroom, dining room, and office styles, offering an unparalleled range of tastes and designs to fulfill all your furniture requirements.

What are the differences between the different types of leather offered at American Eagle?

Bonded Leather: utilized in upholstery; also referred to as reconstituted leather; crafted from recycled leather off-cuts, trimmings, and shavings that were discarded by the leather industry, then blended with bonding materials.

Genuine Leather: employed in upholstery; constitutes a lower grade of leather and is produced from the layers of hide that remain after the top is split off for higher grades.

Top Grain Italian Leather: employed in upholstery; derived from the outer layers of the hide, with the "split layer" removed, resulting in a thinner and more pliable material than full grain; boasts an incredibly soft feel and remarkable durability.

Microfiber Leather: a top-quality synthetic leather (faux leather or PU), utilizing fabric as a base; characterized by enhanced durability (more tear-resistant) and a soft texture.

Leather Split: suitable for use in the side or back of sofas; features a top layer of top grain leather (providing durability, softness, and aesthetic appeal) and a base layer of genuine, albeit coarser, leather.

PVC: an artificial leather type utilized in leather matching.

 

I am already a customer, and I have a question or need some assistance with my product. Who should I contact?

We pride ourselves on our dedicated customer service team, who are committed to ensuring your satisfaction and comfort with our products and services. For more information or assistance, please don't hesitate to email us at ladfurniture@gmail.com or give us a call during our operating office hours at (626) 839-6338. We'll be sure to get back to you as soon as possible.

Can LA Design Furniture ship to any location?

We offer shipping to most locations, but some areas may require extra services like ferry or off-road delivery. For more details, please contact us at ladfurniture@gmail.com or reach us at (626) 839-6338 during office hours.

How does out-of-state shipping work?

Out-of-state shipping with LA Design Furniture typically involves securely packaging your order and arranging for a reliable shipping carrier to transport it to your desired destination. Depending on the size and nature of the items, special handling or freight services may be required. Once your order is prepared for shipment and picked up, we'll provide you with tracking information so you can monitor its progress until it reaches you.

Upon arrival of the shipment at the destination warehouse, you can expect the freight company to reach out in advance to coordinate a delivery appointment. Based on your location and availability, the trucking company will offer a delivery window of 3-4 hours for the shipment to be delivered. If you have any particular questions or requirements regarding shipping, don't hesitate to contact us—we're here to help!

How to receive shipment by freight?

For shipments scheduled for delivery via freight, we advise conducting a thorough inspection of all boxes for any signs of damage or mishandling before signing the freight bill. It's essential to carefully examine each package to ensure that the contents are intact and undamaged. If any boxes show visible signs of damage, such as dents, tears, or punctures, it's crucial to note these discrepancies on the freight bill before signing. Additionally, make sure that the carrier acknowledges and signs off on any observed damages to the shipment. This documentation serves as crucial evidence in the event of a claim for compensation or replacement due to shipping-related issues. By adhering to these inspection procedures, we aim to ensure the safe and satisfactory delivery of your order.

Quick guide for receiving shipments:

Preparation:

• Ensure that someone is available to receive the shipment during the scheduled delivery window.
• Clear a space in the receiving area to accommodate the delivery.
• Have necessary equipment ready for unloading, such as a hand truck or forklift if applicable.

Inspection:

• When the shipment arrives, carefully inspect the exterior of the packaging for any visible damage or signs of mishandling.
• Note any damages or discrepancies on the delivery receipt or bill of lading before signing.
• If possible, take photographs of any damaged areas for documentation purposes.

Unloading:

• Coordinate with the delivery personnel to safely unload the shipment from the delivery vehicle.
• Use appropriate equipment and lifting techniques to prevent injury and damage to the products.

Counting and Verification:

• Verify the quantity of items received against the packing slip or invoice.
• Check that all items listed on the packing slip are present and accounted for.
• Inspect the products for any visible defects or discrepancies from the order.

Acceptance:

• Sign the delivery receipt or bill of lading only after completing the inspection and verification process.
• If you have any concerns about the condition or completeness of the shipment, it's important to make detailed notes on the delivery documentation and inform LA Design Furniture while the driver is still present. This immediate action allows for prompt resolution and ensures that any issues are addressed effectively.
• It's important to retain the original packaging in case of any hidden damage that may have occurred during shipment. This preserves the evidence needed for filing claims with the shipping carrier or for returning the items if necessary.

Storage:

• Move the received items to their designated storage area promptly.
• Store products in a clean, dry environment away from hazards such as moisture or direct sunlight.

Documentation:

Keep copies of all shipping documents, including the delivery receipt, packing slip, and any photographs of damages.

Retain these records for future reference in case of returns, exchanges, or warranty claims.

• Contact:
• If there are any issues with the received shipment, promptly contact the shipping carrier and LA Design Furniture's customer service team for assistance and resolution.

Does LA Design Furniture ever have sales or promotions?

In addition to our already competitive pricing, we often provide promotions and discounts for purchases of multiple items. We invite you to subscribe to our store to receive updates on our latest, more extravagant deals and offers.  

Is there a return policy?

Certainly. You can find comprehensive information about our return policies and Terms and Conditions on our website. If you require further details about returns, feel free to email us at ladfurniture@gmail.com or give us a call during our operating hours at (626) 839-6338.

 

Can I cancel an order?

To cancel a purchase, please contact our Sales Department as soon as possible. Typically, shipments are processed and shipped out within 1-2 business days after the order is received. You can reach us by phone at (626) 839-6338 during operating hours or by email at ladfurniture@gmail.com.

 

Do I need an appointment to visit LA Design?

Absolutely. Ensuring the quality of your customer experience is our utmost priority. To expedite and enhance your service experience, we kindly request that you contact our office, preferably by phone at (626) 839-6338, to schedule your appointment. 

Do you buy/sell used furniture?

LA Design does not engage in the buying or selling of used furniture.

 What if I have questions or concerns about my LA Design furniture purchase?

If you have any inquiries or issues regarding your purchase, please feel free to reach out to us at ladfurniture@gmail.com or contact us at (626) 839-6338 during our business hours. Our team of experienced customer representatives is ready to assist you with any questions or concerns you may have.  

Where can I purchase the accessories shown in your catalogs?

LA Furniture exclusively focuses on manufacturing and selling furniture and does not offer any of the accessories featured in our catalogs for sale. 

How can I get replacement parts for my LA Furniture?

You can order replacement parts through our sales department. Please reach out to us via email at ladfurniture@gmail.com or give us a call during our operating office hours at (626) 839-6338. We're here to assist you with any replacement part needs you may have.

 What if I have a question that is not answered here?

If you require additional assistance, please don't hesitate to contact us at (626) 839-6338 during our operating hours. You can also reach us via email at ladfurniture@gmail.com for prompt and pleasant service. We're here to help!